1. No refunds will be issued by K.E.E.P., Inc. except in the unlikely event that K.E.E.P., Inc. cancels a program. No credits will be given for absenteeism, regardless of cause, under any circumstances. No refunds or credits will be given under any circumstances following the purchase of Flex days

2. A non-refundable registration fee will be required upon enrollment of your child(ren) and annually thereafter.

3. All payments are due by the 1st of each month preceding service.

4. There will be a 7-day grace period.

5. A $25 late fee will be assessed for any payments outstanding at 8:30 a.m. on the 8th of the month, regardless of the day of the week.

6. In the event there is a returned check, a penalty of $35 shall be added to the amount due on your account. Should this occur on two occasions, money orders or cash will be required.

7. Payments will be applied to all back balances first and current balances second, inclusive of any fines, fees or penalties.

8. In the event that your account requires legal pursuit for unpaid balances, there shall be a collection charge of 25% added to the amount due on your account, plus costs and fees for the pursuit of same, inclusive of our attorney's fees.

9. We reserve the right to suspend services should your child care payments become delinquent. Suspension of services does not relieve you of your financial responsibilities as outlined herein.

10. Your child's schedule may change with appropriate notice as outlined below:
·
Notification of downgrade in schedule (including withdrawal) is required by the fifteenth (15th) of the month prior to the change so that your needs can be addressed at the time of billing. If written notification is received after the 15th of the month prior to the requested schedule change, the schedule change will not be acknowledged and full payment for the next month will be due and payable regardless of circumstance.

·Discussions with program personnel (i.e., Teachers, Supervisors, Aides, etc.) WILL NOT be acknowledged as appropriate communication under any circumstances.
·
Security Deposits (when applicable) may be applied to the last month of service, if and only if, notification is received IN WRITING by the 15th of the month prior to application. For example, notification would be required November 15th for December 31st withdrawal. There will be no grace period. 

Project only:  Deposits will automatically be applied in the month of June.

11. Children must be picked up in accordance with their pre-designated schedule. If you are unable to pick up your child by that time, there will be a late charge fee reflected in the next billing statement, based on the following scale:

5 to 15 minutes…….$10.00
16 to 30 minutes…..$25.00
31 to 45 minutes…..$40.00
46 to 60 minutes…..$60.00

61 minutes or later will incur a repeat of the above and the authorities will be called.